Refund policy
Last updated 31 August 2026.
If Crewroom is not what you hoped, we would rather give you your money back than keep it.
Fourteen days on your first payment
Ask within 14 days of your first subscription payment, monthly or annual, and we will refund it in full. You do not have to give a reason.
Renewals
Renewals are not routinely refunded. Cancel any time before a renewal date and you will not be charged again, while keeping access for the whole period you have already paid for. If a renewal has caught you out, write to us anyway — we would rather hear from you than not.
How to ask
Email support@crewroom.flights from the address you subscribed with, or reply to your receipt. We refund through Stripe to the payment method you used, which usually reaches you within five to ten business days.
What happens to your careers
A refund ends the subscription. Nothing you earned is deleted: your ratings, your employment and your logbook stay yours, and your pilots go dormant rather than being lost. Subscribe again later and all of them come back.
Your statutory rights
If you are a consumer in the UK or EU you have a legal right to cancel a digital purchase within 14 days. This policy is written to meet that right and, where the two differ, whichever is more generous to you applies. Nothing here affects your statutory rights.