Refund policy
Last updated 1 October 2026.
If Crewroom is not what you hoped, we would rather give you your money back than keep it.
Fourteen days on a new subscription
Ask within 14 days of the first payment of a new subscription, monthly or annual, and we will refund it in full. You do not have to give a reason. This applies every time you start a subscription, including when you come back after cancelling.
Fourteen days after an annual renewal
If your annual subscription renews and you would rather it had not, cancel within 14 days after the renewal date. We will refund the renewal payment, less a share for the days between the renewal and your cancellation.
Monthly renewals
Monthly renewals are not routinely refunded. Cancel any time before a renewal date and you will not be charged again, while keeping access for the month you have already paid for. If a renewal has caught you out, write to us anyway; we would rather hear from you than not.
Reminders before you pay
We email you between 3 and 30 days before a renewal: twice before each annual renewal, and once every six months on a monthly plan. Each reminder gives the date, the amount and how to cancel.
How to ask
Email support@crewroom.flights from the address you subscribed with, or reply to your receipt. A plain message saying you want to cancel is enough; you can use the form below if you prefer. We issue the refund within 14 days of your request, through Stripe to the payment method you used, and your bank usually shows it within five to ten business days after that.
If we end your subscription
If we close your account, or close Crewroom itself, and you have paid for time you can no longer use, we refund the unused part. The terms of service say the same.
What happens to your careers
A refund ends the subscription. Nothing you earned is deleted: your ratings, your employment and your logbook stay yours, and your pilots go dormant rather than being lost. Subscribe again later and all of them come back.
Your statutory rights
If you are a consumer in the UK or EU, the law gives you 14 days to cancel a new subscription. Because you can start flying straight away, the law would let us keep a share for the days you have used. We do not: you get the whole first payment back. Where this policy and the law differ, whichever is more generous to you applies. Nothing here affects your statutory rights.
Cancellation form
Complete and return this form only if you wish to cancel.