Terms of service

Who we are

Crewroom is operated by David Lee, trading as Crewroom, Unit 173841, PO Box 7169, Poole, BH15 9EL, United Kingdom. You can reach us at support@crewroom.flights.

What Crewroom is

Crewroom is an airline-career layer for flight simulation: you fly duties in your own copy of Microsoft Flight Simulator, and Crewroom keeps the career — the logbook, the employment, the ranks and the ratings. A simulator you own separately is required to fly; the optional Companion App verifies flights from your simulator session.

Crewroom is an independent product. It is not affiliated with, endorsed by, or licensed by Microsoft, SimBrief, Navigraph or any airline. Microsoft Flight Simulator is a trademark of Microsoft, and other names and marks belong to their owners.

Crewroom is entertainment software. It is not a source of aeronautical information and must never be used for real-world navigation, flight planning, or any other operational purpose.

Your account

You need an account to play. Give an email address you control, keep your password to yourself, and take responsibility for what happens under your account. One account per person.

You need to be 13 or older to create an account. If you are under 18, ask a parent or guardian before you subscribe, because the payment is theirs to agree to.

The Trial and the Subscription

Every account starts with a 14-day trial of the whole product. The 14 days begin when you are released to the line, at the end of line training, rather than when you create the account. We ask for no card and collect no payment details for it, and there is nothing to cancel when it ends.

After that, a Subscription is what keeps your pilots flying. It is sold monthly or annually at the price shown at checkout in your currency, including any tax collected on the sale. You pay the first period when you subscribe, and the Subscription renews automatically on the same date each month or year until you cancel. There is no minimum term.

Before a renewal we email you a reminder, between 3 and 30 days ahead: twice before each annual renewal, and once every six months on a monthly plan.

If we change the price, we will tell you by email before the change applies to one of your renewals, in time for you to cancel if you would rather not pay it.

Cancelling, and what a lapse does

You can cancel at any time, under Manage billing on the Subscription page or by emailing support@crewroom.flights. No notice is needed. Access continues to the end of the period you have already paid for, we do not charge you again, and we confirm the cancellation by email.

You can also change your mind after paying. Within 14 days of the first payment of a new subscription you get a full refund, and within 14 days after an annual renewal you get back the part of the year you have not used. The refund policy below has the detail.

A lapse takes nothing back. Your ratings, your employment and your logbook stay yours. When a trial ends or a subscription lapses your pilots go dormant rather than being deleted: they are still there to look at, but not flying, and subscribing restores all of them immediately.

Payments

We are the seller of record: your contract for the Subscription is with us. Payments are processed by Stripe, who handle the transaction and your card details securely. We never see or store your full card number; Stripe tells us only the card type and its last four digits, so we can show you which card you are paying with. Your invoice and receipt come from us through Stripe.

Refunds

Our refund policy is published separately and forms part of these terms.

Fair use of the service

Please do not:

• break the law, or use Crewroom to harm or harass anyone;
• try to reach another player's account or data, or any part of the service you have not been given access to;
• automate access in a way that degrades the service for others, or resell access to it;
• falsify the flight data your careers are verified against.

Careers here run largely on trust. We may suspend or close an account that seriously or repeatedly abuses that, or breaches these terms.

What belongs to whom

The software, the world we build and the design of Crewroom are ours or licensed to us. The real-world schedule data is used under open licences, credited in full on our data credits page. Airline names, codes and callsigns identify real operators and the flying they publish; no airline logos, liveries or other branding are reproduced.

Your career data is yours. You can delete individual pilots or your entire account from your settings at any time.

Availability and change

We do not promise uninterrupted availability. Crewroom is actively developed: features, world data and simulated rules change, and some are retired. Where a change materially reduces what a paid subscription gets you, we will tell subscribers before it takes effect. If you would rather not keep paying for the changed service, cancel and we will refund the unused part of the period you have paid for.

If we wind down

We are not planning to close Crewroom. If that ever changes, we will email every subscriber at least 30 days before flying stops, and we will take no further payment once that notice goes out. If you have paid for time beyond the day flying stops, we will refund the unused part. Your career data stays yours either way: ask us at support@crewroom.flights for a copy of your logbook, in a wind-down or on any ordinary day, and we will send it.

Ending the agreement

You may close your account whenever you like, from your settings. We may suspend or close an account that seriously or repeatedly breaches these terms, and we will tell you why. If we close your account and you have paid for a period you can no longer use, we will refund the unused part.

Liability

Nothing in these terms limits liability that the law does not allow us to limit. That includes liability for death or personal injury caused by our negligence, for fraud, and for your statutory rights as a consumer, among them our duty to provide Crewroom with reasonable care and skill and to put right any damage the Companion App does to your device or its contents where we failed to take reasonable care.

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. Crewroom is for private use, so we are not liable for business losses such as lost profit or lost business opportunity, or for anything that follows from using Crewroom for real-world navigation or any other purpose it is not for.

Subject to all of that, our total liability to you is limited to £100 or the amount you paid us in the twelve months before the claim arose, whichever is greater.

Governing law

These terms are governed by the law of Scotland, and disputes may be brought in its courts. If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country you live in, and your statutory rights are unaffected.

Changes to these terms

We may update these terms. The current version always lives here with the date it was last changed, and we will tell subscribers by email before a material change takes effect. If you do not accept the change, you can cancel before it applies and we will refund the unused part of the period you have paid for.

Contact

Questions or complaints about these terms: support@crewroom.flights.